Billing Policies

Forms of payment

We currently accept credit cards (Visa, MasterCard, American Express, Discover).

Billing period

Accounts are billed quarterly (credit card only). Payment is due on the date of each anniversary of the payment period. Credit cards are charged automatically on the anniversary date of the payment period unless we receive written or explicit instructions indicating otherwise.

Invoicing

Customers will be invoiced via email. Those paying by credit card are invoiced 1 day before payment is automatically charged.

Customers needing a printed invoice can print one from their account control panel. Monthly invoicing by mail is available for an additional fee.

Chargebacks

If a chargeback is submitted against a credit card used to purchase service, the account(s) in question will be suspended immediately. There is a $200 processing fee to re-activate.

Delinquent accounts

Accounts that are 30 days delinquent in payment of balances due will receive a reminder email. If payment, in full, is not received within 7 days of the reminder, the account will be suspended.

Accounts which remain suspended more than 2 weeks are subject to termination.

Accounts which are reactivated after having been suspended are subject to a $25 account reactivation fee.

Cancellation

We reserve the right to cancel service at any time for any reason. Should we cancel service, prepaid monthly fees for service not rendered will be prorated and refunded.

Customers may cancel their accounts at the end of their billing period, or on an even month. In this case, prepaid monthly fees for service not rendered will be prorated and refunded.

Setup fees and domain registration fees are not refundable.

Account name changes

There is a $25 fee to change the primary domain of an account.

Billing policies & prices

We reserve the right to change its policies or prices at any time. Prices are guaranteed for the period of pre-payment only.