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Retail Trends in the News:

Translating News Into Business Opportunity
Overstocks and Online Retail: Marketing Surplus Online
In today's economic climate, consumers are looking for the maximum amount for the minimum profit. This holds true for Internet shopping as well as for any other business (perhaps even more so), as online consumers are accustomed to surfing for the best possible deal. Many online shoppers view the Internet rather like an online rummage sale, where both the unusual and mundane can be found at cheaper than normal rates.

Given the frugality of many online shoppers, it's no surprise that companies such as Overstock.com have enjoyed success selling market surplus online. Nor is it any surprise that other businesses are now looking for a piece of the overstock pie. The question, of course, is how to succeed when selling marketing surplus online?

Not every company can afford to deal in large scale market surplus, and offer the same choices in an overstock business that you might see in a standard department store. Specializing in a specific area is often more profitable, and controllable, for online stores. For instance, one company might choose to specialize in overstocked DVDs and CDs, while another specializes in market surplus clothing.

On a day-to-day basis, succeeding with a market surplus site is similar to succeeding with any other online business. The basics of new success remain the same, whether the site is building Internet traffic or running an e-mail ad campaign. It is the acquiring and selling of market surplus on a regular basis that differentiates overstock sites from other online retail stores.

Stocking is a concern for the online marketing surplus store. To make a regular profit, it's essential that the site inventory is always as full as possible. This necessitates careful planning and solid partnerships with suppliers. This is one reason why online overstock stores do not lend themselves as readily to highly specialized niche marketing. The nature of market surplus does not always assure a company of specific stock.

The global nature of the Internet does offer great potential for market surplus businesses. Not only can overstock now be sold internationally, inventory and products can also be acquired at an international level. This means that an overstock company in Canada could purchase market surplus from, say, Singapore, and then sell the products globally.

While many online shoppers seek out the cheapest prices for the best deals, they are simultaneously cautious about market surplus, fearing that overstocked goods must have something wrong with them or they would sell through more conventional channels. An online marketing surplus site must answer these concerns, explaining that in most cases, overstock arises from bankruptcies and miscalculations in inventory demands, and not flawed or faulty goods. In the event that an overstock company does acquire damaged or flawed goods, the site should clearly identify them as such.

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Three Seconds to Capture The Shopper's Interest
First Impression Count. Coordination of Online and Offline Shopping Experience is Also a Key to Success

Interactive marketing design firms estimate that sites have three seconds in which to make an impression on visitors. And though aesthetics aren't everything, they are critical to holding a visitor's attention after the initial few seconds.

The ten best online retail shopping experiences were rated by a team from Informa Research and Blast Radius.

Ease of navigation, clear checkout procedures and detailed product descriptions are primary concerns for e-shoppers. Well delineated policies on returns and shipping costs also count toward consumer satisfaction.

Tight integration between the shopper's on- and off-line experiences is also important for retailers with bricks-and-mortar sites in addition to their online stores. Being able to buy online and return offline, for example, are hallmarks of the new shopping experience touted by leading e-tailers.
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